What shipment events will trigger the email notifications?

In Transit

Notify your customer with an email when their package is on its way to the destination.

Exception

Notify your customer with an email when the carrier found their package is undeliverable or just can’t complete the delivery because the package has been returned to the sender or it is lost/ damaged.

On Delivery

Notify your customer with an email when their package has been handed off for delivery or ready for pickup at the local office or postal facility.

Delivered

Notify your customer with an email when their package has been successfully delivered.View Template OFF

How to Improve Post-Purchase Service Efficiency on Your E-commerce Platform

Post-purchase service is a critical aspect of any e-commerce platform. It is not just about resolving customer complaints, but also about building trust and loyalty with your customers. However, providing efficient and timely post-purchase service can be challenging, especially as your customer base grows. Here are some tips to help you improve your post-purchase service efficiency and provide a better customer experience

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